kup9 Privacy Policy

1 Introduction and Scope

kup9 ("we", "our") is an online gaming and sports betting platform operated for players in Bangladesh. This privacy policy explains how we collect personal information from every user who visits our website kup9.cam, for what purposes we use it, and under what circumstances we share it with third parties.

This policy applies to all kup9 services, including our website, mobile services, live chat support, and email communications. By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

We continuously strive to improve our privacy practices and this policy may be updated from time to time. For any changes, we will publish the updated date on this page.

2 What Information We Collect

kup9 collects two types of information — information you provide directly and information collected automatically.

2.1 Personal Information You Provide

• Full name, date of birth, and gender provided at registration
• Contact information: email address and mobile number
• Residential address (required for verification)
• National ID card or passport details (for KYC verification)
• Payment method details: bKash, Nagad, Rocket, or bank account information
• The content of your communications with us via live chat or email

2.2 Automatically Collected Information

• IP address and approximate geographic location data
• Browser type, operating system, and device details
• Pages visited on the site, duration, and click patterns
• Information obtained from cookies and similar tracking technologies
• Gaming activity: bet amounts, win/loss history, session duration
• Transaction history: deposit and withdrawal records

3 Purposes for Using Information

kup9 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your information to create, verify, and maintain your kup9 account, to process transactions, and to resolve your requests and complaints.

3.2 Identity Verification (KYC)

We conduct a KYC (Know Your Customer) process to prevent fraud and confirm legal age. This process helps keep our platform safe and trustworthy.

3.3 Technical Improvements and Personalized Experience

By analyzing your usage patterns, we improve platform performance and recommend games and offers based on your preferences.

3.4 Responsible Gaming

We monitor your gaming behavior so that any signs of excessive play can be identified early and support can be provided if needed.

3.5 Legal and Regulatory Compliance

We retain necessary information to comply with international standards related to anti-money laundering (AML) and countering the financing of terrorism (CFT).

4 Information Sharing Policy

kup9 never sells your personal information for commercial purposes or leases it to third parties. However, we may share information in the following limited circumstances:

• Service provider partners: Payment processors (bKash, Nagad, Rocket, etc.), identity verification providers, and technology infrastructure providers — only the minimum information necessary to deliver the service.
• Game software providers: Pragmatic Play, Spribe, JILI, PG Soft, and other game developers may receive gameplay-related data, but they do not receive information that identifies you personally.
• Legal authorities: Information may be provided to competent authorities due to a court order or legal obligation.
• Fraud prevention: Where there is specific evidence of fraud or misuse, information may be shared with the relevant investigating agency.
• Business succession: In the event of a merger or acquisition, information may be transferred after notifying users in advance.

When sharing information in the above cases, we ensure that the relevant party follows appropriate privacy protection measures.

5 Data Security Measures

kup9 has adopted industry-standard technical and administrative security measures to ensure the safety of your personal information:

5.1 Encryption and Secure Connections

Data transmitted on our website is protected through SSL (Secure Sockets Layer) encryption. The lock icon and "https" in your browser's address bar confirm that the connection is secure.

5.2 Database Security

Sensitive information is stored in encrypted form. Passwords are never stored in plain readable form — we use strong hashing algorithms.

5.3 Access Control

Only authorized personnel can access your information, and they operate under strict confidentiality agreements. All access is logged and regularly audited.

5.4 Acknowledgment of Limitations

Transmitting information over the internet or electronic storage is not completely secure. While we provide the best protection we can, it is not possible to guarantee complete security. In the event of a security breach, we will notify you in accordance with applicable law.

6 Cookies Policy

kup9 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

6.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences such as language settings.
• Analytics cookies: Used to understand site usage patterns and improve services.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling some essential cookies may limit certain site functionality.

7 Data Retention Period

kup9 retains your personal information only for as long as it is necessary for the relevant purpose or required to be retained due to a legal obligation:

• Active account information: for the entire period the account remains active.
• After account closure: transaction records may be retained for at least five years for legal and regulatory requirements.
• KYC documents: for the period specified by legal requirements.
• Live chat and email logs: for a limited period for support quality improvement and dispute resolution.

Once the specified period ends, information is securely deleted or anonymized.

8 Your Rights

As a kup9 user, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted, however some information may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain specific purposes, including marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email: [email protected] — we will verify your request and respond as quickly as possible.

9 Child Protection

kup9 services are strictly for persons aged 21 or older only. We do not knowingly collect any information from minors. Age is verified at registration and reconfirmed during the KYC process.

If we confirm that information belonging to a minor has been stored with us, the relevant account will be closed immediately and the information will be deleted.

10 Third-Party Links and Services

Our platform may embed content from game software providers. These third-party services operate under their own privacy policies and kup9 is not responsible for their methods of collecting or using information.

We recommend that you read the privacy policy of any third-party service that interacts with kup9.

11 Changes to This Policy

kup9 reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Update the "Last Updated" date on this page.
• Send a notification about the changes to your registered email.
• Display a notice on the platform if necessary.

Continuing to use our platform after changes means you accept the updated policy.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take every request seriously and will respond as quickly as possible. Your privacy is our highest priority.