kup9 Responsible Gaming — Your Protection is Our Commitment
kup9 believes gaming is for enjoyment — not addiction. We are committed to helping every player play safely and responsibly.
Why Responsible Gaming Matters
Online gaming is a great source of entertainment — when enjoyed within limits. At kup9, we firmly believe that every player's safety and well-being is our top priority. Our responsible gaming policy is not just a rule; it reflects our values.
When gambling goes out of control, it can have a deep impact on a person's financial, mental, and family life. That is why kup9 provides various protective tools to help you stay in full control of your gaming habits. From setting deposit limits to self-exclusion — every tool is available to you with ease.
Remember: gaming should be a source of enjoyment, not stress. If at any point you feel that playing is having a negative impact on your life, contact our 24/7 live chat support team right away.
For those aged 21 or above only
You must be at least 21 years old to play at kup9. We take this rule very seriously. We verify age during account registration and for any financial transaction. Keeping minors protected from gaming is our ethical and social responsibility.
If there are minor members in your household and you are concerned, we recommend using parental control software on your device. Contact our support team to report any suspicious activity.
Keep Your Gaming in Control
kup9 provides several effective tools to keep you safe. Use them and enjoy a healthy gaming experience.
Set Deposit Limits
You can set a limit on how much you can deposit per day, per week, or per month. Once this limit is reached, kup9 will automatically stop accepting additional deposits, keeping you protected from overspending.
Time-Out Feature
If you want to take a temporary break, use the time-out feature. It is possible to set a break period from 24 hours up to 30 days. During this time, your account will be temporarily suspended.
Self-Exclusion
If you feel you need a long-term break from gaming, choose the self-exclusion option. Once activated, your account will be closed for a set period or permanently, and it will not be possible to reopen it during that time.
Set Loss Limits
Set in advance the maximum amount you are willing to lose within a given period. Once this amount is reached, kup9 will automatically restrict your gaming activity, helping to reduce financial loss.
Reality Check Reminders
A message will appear at regular intervals reminding you how long you have been playing and how much you have spent. This helps you stay aware and make informed decisions.
24/7 Bengali support
Our specialist support team is available seven days a week, twenty-four hours a day. If you notice any signs of gaming problems or addiction, get immediate help through live chat — fully in Bengali.
Recognise the Signs of Problem Gambling
If even one of the following signs applies to you, it is important to take a break and seek help:
Gambling more to recover lost money ("chasing losses")
Lying or hiding from family or friends in order to gamble
Gambling with money meant for essential expenses (food, rent, medical care)
Feeling restless or irritable when trying to stop gambling
Neglecting work, studies, or family responsibilities to focus on gambling
Taking on debt or selling assets to get money for gambling
If you recognise any of the signs above, please contact us via live chat or email: [email protected]
Tips for Playing Responsibly
Responsible gaming means enjoying yourself within a set budget and time limit. Follow the tips below:
- Set a fixed budget before you start gaming and do not go beyond it.
- Do not think of gambling as a source of income — it is purely a form of entertainment.
- Avoid gaming when drinking alcohol or under emotional stress.
- Take regular breaks — it is good to take at least a 10-15 minute break every hour.
- Avoid playing again out of anger or frustration after a loss.
- Prioritise spending time with family and friends, exercising, and other hobbies.
🎯 Set a Goal
Before each session, decide on a maximum spend and stop once you reach that amount.
⏰ Track Your Time
Use your phone's timer. Stop gaming once the set time is up.
📝 Keep Records
Keep track of your deposits and withdrawals. This helps you make informed decisions.
🤝 Seek Support
If you feel there is a problem, do not try to handle it alone — let our team know.
Learn About Deposit and Withdrawal Limits
Minimum Deposit Amount
The minimum deposit amount at kup9 is ৳300. The same limit applies for each payment method (bKash, Nagad, Rocket, bank transfer). Never deposit beyond your budget.
Minimum Withdrawal Amount
The minimum withdrawal amount is ৳800. All winnings generally reach your account within 1 hour. The fast withdrawal feature helps you manage your funds responsibly.
Contact our support team via live chat to set a custom deposit limit. We will action your request promptly.
Responsible Gaming FAQ
Need help? We are here.
Contact our support team to ensure responsible gaming, or explore our other pages.
Support email: [email protected] | 24/7 live chat available